Case Study: 06

Accelerating Operational Support for a Manufacturing Company with AOH Services

A prominent industrial machinery manufacturer, recently integrated the Saviynt Identity Governance and Administration (IGA) solution to streamline identity management and data security. However, they encountered significant challenges in acquiring operational support beyond regular business hours and lacked the expertise to effectively manage and maintain the complex IGA solution on a day-to-day basis. This case study highlights how the manufacturing company engaged AOH to accelerate their operational support.


  1. Operational Support: The manufacturing company required assistance with their Saviynt IGA solution beyond regular business hours to ensure uninterrupted operations and timely issue resolution.
  2.  Day-to-Day Management & Maintenance: The company lacked a dedicated team to handle the day-to-day management and maintenance of the IGA solution, leading to inefficiencies and delays.
  3.  Lack of Expertise: They needed specialized skills to complete integrations, internal projects, and future goals, as they were falling behind after purchasing the large IGA solution.


  1. Expand Team: The primary objective was to augment the current team with skilled professionals to address operational issues and improve day-to-day management.
  2. Enhance Expertise: The company sought to boost their team's capabilities with the expertise of a developer, engineer, and part-time architect to meet their integration and project goals.
  3. Stay Ahead of Solutions: By improving operational efficiency and acquiring the necessary expertise, the company aimed to stay ahead of their large-scale IGA solution's demands.


To address the challenges and achieve the objectives, the manufacturing company enlisted the services of AOH. AOH formulated a tailored solution to meet the client's unique requirements:


  1. Staff Augmentation: AOH assigned a skilled developer, an experienced engineer, and a part-time architect to the Manufacturing team. This expanded team would provide round-the-clock operational support and expert guidance.
  2. Expert Consultation: The part-time architect from AOH worked closely with the company’s internal team to strategize and implement solutions for their integration and project needs. This collaboration ensured a seamless approach to future goals.
  3. Day-to-Day Management: AOH's engineer played a pivotal role in the day-to-day management and maintenance of the Saviynt IGA solution, promptly addressing issues and optimizing the system's performance.


The collaboration between the manufacturing company and AOH delivered remarkable results, transforming the company's operations and setting the foundation for future growth.


  1. Enhanced Operational Support: With AOH's added team members, the manufacturing company experienced uninterrupted operational support round-the-clock. Critical issues were swiftly addressed, minimizing downtime and improving productivity.
  2. Improved Expertise: The part-time architect and engineer from AOH brought their extensive knowledge to the table, helping the company complete integrations and internal projects efficiently.
  3. Future Preparedness: By staying ahead of their large IGA solution's demands, the company positioned themselves to capitalize on future opportunities and challenges in the identity and access management space.


"Working with AOH and their team has been a game-changer for us. Their support has been invaluable, and they truly understand our needs. They are fast, detailed, and delightful to work with." -  IT Director.


With AOH's tailored services and staff augmentation, the manufacturing company successfully overcame their operational challenges and unlocked the full potential of their Saviynt IGA solution. The partnership empowered them to achieve their objectives and enabled the company to thrive in a competitive manufacturing landscape.